Overview

 

 

 

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

 

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

 

If the item has been sent wrong on our part we will sort the refund or get the motor or item exchanged. If the motor was ordered wrongly not right shaft or you wanted something different there will be a 40% re-stocking charge, we don’t want this to happen so if there’s any questions regarding our motors or you want more information please call us on 01709 528033 or email simon.team@btinternet.com

 

 

 

 

To complete your return, we require a receipt or proof of purchase.

 

 

Please do not send your purchase back to the manufacturer.

 

 

There are certain situations where only partial refunds are granted:

 

 

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery

 

 

 

Refunds

 

 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

 

Late or missing refunds

 

 

If you haven’t received a refund yet, first check your bank account again.

 

 

Then contact your credit card company, it may take some time before your refund is officially posted.

 

 

Next contact your bank. There is often some processing time before a refund is posted.

 

 

If you’ve done all of this and you still have not received your refund yet, please contact us at 01709 528033

 

 

 

 

 

Exchanges

 

 

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {simon.team@btinternet.com} and send your item to:

 

 

{ Thornhill Electrical & Mechanical Ltd

 

 

41-43 Holm Flatt Street

 

 

Parkgate, Rotherham

 

 

S62 6HJ}.

 

 

 

Shipping returns

 

 

 

To return your product, you should mail your product to: simon.team@btinternet.com.

 

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

 

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

 

Need help?

 

 

 

Contact us at {simon.team@btinternet.com} for questions related to refunds and returns.